These customers are hard to manage, and despite your team’s best efforts, a … I hate when customers interrupt me when I'm asking how they are doing, if they found everything okay, how … Sometimes customers lose patience with the employee, some customers get frustrated with situational inconveniences, and some customers are just simply rude. Learn even more about why grown-up Disney fans can’t come in costume . And the act of being rude or being the recipient of rude behavior can impede productivity, emotions and overall health. Last night we were super busy from the moment I walked in the door. You want the customer service rep to like you. I can care less about RUDE cashiers, but I'm talking about FRIENDLY cashiers, like ME! (Original post by James A) Well when you mean 'England', you need to be more specific. I think intuitively that it's … "I wonder if the rude agent is a reflection of an even ruder traveler," muses David Kazarian, a pharmacist from Tampa. Why are customers rude to waitresses? Last night it was 8 minutes before closing. For example, “Can you please help me figure out why … People seriously underestimate the position of a cashier, they think it's all easy and all you do is scan and bag. Why Being Rude Is Bad For Business (And What To Do About It) ... For example, if a sales clerk in 1960 told a customer to "stop hassling me," … I work at Best Buy for almost a year and I have never had any trouble with good looking customers, it's usually the ugly ones that act all obnoxious. Customers might not be able to calm a baby's sobs, but they might be able to control the whole tantrum because the kid isn't allowed that Kinder egg, though. Why are customer service people so rude and unhelpful? I don't understand this behavior. I was on break and saw a man bring in his, what I assume to be his father, for a meal. That’s why they think all Chinese people are rude.” For some time, I have been thinking why there was such a big difference in the behavior and reputation of Chinese tourists from China and the Chinese from places with a significant Chinese population such as Hong Kong, Taiwan, Singapore and Malaysia. I have even been in the clerks position many years ago & received this treatment. Answer Save. If Retail/Service workers could actually defend themselves against rude and shitty customers how would things change? They were made for CollegeHumor by a cartoonist called AC Stuart, AKA NoobtheLoser, and we’re sure they’ll resonate with anybody who’s spent any time working in the … ^ I HATE THAT. The employees delivering the customer service is the face of the company to the customer. In other words, if the customer service employee is rude, the customer will perceive that the company is also rude and does not care for its customers. I see customers look down their noses at clerks and boss them around like slaves ! What really gets me is customers that make a huge mess, and then complain about how messy the store is. 2 years ago. I'm a server on third shift, so I deal with a lot of loud drunks and obnoxious teens. 5 Polite Ways to Disarm Rude People Emily Post offers timeless wisdom on how-to break the vicious cycle of rudeness. I've been to the store many times and never get any help. why don't people understand that its the hardest job dealing with the common public? This experiment revealed participants unconscious bias, but another experiment showed that bargain shoppers were more harsh with rude customer service representatives than non-bargain shoppers. But some ****** decided to come through the drive through and order some food. I could hear them talking with each other and it wasn't English. who were rude and demanding from the get go. Customers may tell you outright, “I’m angry,” “I’m elated” or “I’m frustrated” so the first part of this sentence is correct. You might think being rude in return will get results. But since I was tired I told him we were already closed. But meanwhile instead of simply going somewhere else he called my manager this morning and complained. I try to be nice to everyone but some just insist on giving me a hard time and treat me like they're better than me. 8 Answers. I have loved my job since the day I started but recently it’s become such a negative environment. Why are customers so rude? If you work in retail, a restaurant or anything where you've got to serve customers and do whatever they want you to do, then you will understand why I made this video. I have two jobs one of them being a Cashier at my local grocery store. I wonder, too. Posted Dec 07, 2015 I don't mean to sound hateful and shallow, but ugly people (customers) are usually very rude. Rudeness perpetuates rudeness. Home More advice Jobs & Money i work at arby's and some people that walk in there treat us like were retards. Over the past two years I have been there I’ve gotten to know a few customers and one I see every shift and I am so nice to. I DONT HAVE ALL DAY!!!" we could be collecting benefits and such from the government, but we choose to make our own money. Customer service are those activities that a company fulfills for a customer. I work fast food. If retail/service workers were allowed to be rude to shitty and rude customers how would things change? and its crap money for what we have to deal with. I work at an electronics store. Gee! All I can say is I hate taking the bus because bus drivers are so rude and if I ask them a question, they would get all pissy or if I was taking my time getting on or off, the driver would say: "COME ON HURRY UP!!!!! The problem is, it’s never a good idea to tell customers why they should or shouldn’t feel one way or another. The manager may be trained in skills above the level of … I know this is a broad question with many differences across companies/airlines. I like to think some of these asshole customers would realize how shitty they're being and stop. When there is a big sign on the door saying opening hours 10.30 AM - 10.30PM l. Why do you think these customers can't understand the simple fact that a store isn't open It's not easy, especially with RUDE, ANAL, a**hole customers! You're allowed to be grumpy in public here, and I've learned not to always take it personally if someone is rude to you. Depends. Tongra Jantaduang/Shutterstock Why do you think they are so rude? share. I'm a waitress and I come in contact with some really rude customers and some don't even leave a tip. If, however you’ve had enough of politely smiling and nodding all the time to rude customers’ demands, check out these funny comics for some best comebacks to deliver to your most annoying customers. Why are managers allowed to get mad at rude customers while cashiers and other floor employees are stuck faking a smile? But they’re still not allowed to pose for pictures with other guests. Unfortunately, you are wrong. They were purposely being loud saying (not even to anyone in particular) "where the hell is our food!" Another server was waiting on this table of 6 ppl. Thanks! I mean, it's not like I can't fight back or anything. For example, why not say: “I can solve this problem for you, but only if we can discuss it calmly.” The phrase “calm down” can have just the same negative impact as a statement like: “If you keep shouting, I’ll terminate this call.” Avoid “laying down the law” with rude customers, it will only rile them further. If a customer really annoys me with how rude they are or how messy they were, I just don't give them any discounts- savings of $10-20 or 20% (which saves people $60+ a lot). And it is our policy to get a name, phone number and address for purchases over $50. Service workers who face verbal abuse from customers during the workday are more likely to go on unnecessary shopping sprees in the evening, indicates a new research paper co-authored by a Michigan State University business expert. Why are customers so rude? The customer isn’t always right: Why standing up for your employees is ... Force employees who work in customer service to put up with rude customers … When I went to the register it rung up as $24.00. Someone should do a serious study of the personality disorders that develop in people who work for customer service for companies like Dell. 12. 0 comments. But what gets on my nerves is when customers come at like 9 or 9.30 and bang on the door expecting it to be open and start yelling at me for not opening the door. Why are customers so rude? It's almost as if they can't see the bigger picture of the situation and how it reflects on the company overall; if they can't prove their age and we just sell them the age-restricted item, we'd be in a lot of legal trouble, get fired from our jobs and possibly serve a prison sentence. save. When I am standing in line at a store waiting for check out, I have heard people be so rude to the checker and treat them with very little respect. Customer: "That's my phone number to look up my card!!!!!" Me: "Hello, how--- Customer: "019247183942" Me: "I'm sorry?" Why are customers so rude to employees? Rude customers linked to workers' shopping binges. Especially when they are asked for proof of ID when buying age-restricted items. I take back my defense of "customer service". Maybe it's just me but I find them to be very rude and unhelpful. Is it too hard to say hello back when a cashier greets you? 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